Safety Of Your Details

How safe are my transactions?

Giza takes the security of your details very seriously. We use industry standard encryption methods to deter would-be hackers. ‘Encryption’ turns your information into a special code that only Giza computers can unscramble.

What information do you collect about me and why?

Giza provides your goods and is the data controller of information that you provide when you order goods. Giza provides credit, subject to status, and arranges other financial services products and is the data controller of information you provide when you request a credit account or other financial services products.

How we will use your information

Giza will use the information you give us:

  • To provide goods and services. In the course of providing such services, your personal information may be transferred to agents, service providers, employees and Group Companies. In some instances, your information may be transferred outside of the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.
  • If we are required to disclose information about you to any relevant regulator or to anyone else if there is a legal duty to do so.
  • To administer any prize draw or competition you may enter.
  • To analyse you’re shopping preferences as part of our marketing programs and we may pool and share such information with other retailers for this purpose. This may help us to select and tailor products, services or special discounts and to inform you about any of those we think you will be interested to hear about.
  • For marketing purposes. We will send you brochures, leaflets, catalogues and other promotional material for our products and services. We may also telephone or email you to discuss account details or for market or service research. In addition, we may include leaflets or brochures for complementary products or services from third parties with our statements and parcels. Giza or our carefully selected third party partners may contact you by mail, telephone, e-mail, text message or any other reasonable method. If you do not wish to be contacted for marketing purposes by either: third parties or Giza or if you have any queries about data protection, please email [email protected]

From time to time we may access publically available information relating to you on the internet (for example on social media websites) to assist in fraud prevention, for identity verification and for marketing.

Giza may monitor or record telephone conversations with you to ensure consistent services levels, to prevent or detect fraud and for training purposes.

Credit Applications

  • If you apply for credit Giza will search your record at a credit reference agency or agencies who will supply Giza with credit information as well as information from the electoral register. Giza will use credit scoring methods to assess your application and to verify your identity. Credit searches and other information which is provided to Giza and/or the credit reference agencies about you and those with whom you are financially linked may be used by Giza and other companies if credit decisions are made about you or other members of your household. You are linked with another individual if you make a joint credit application or run a joint credit account with them. Even if your application goes no further, the credit reference agencies will add details of this search and your application to your record. Giza does not offer a quotation service and by proceeding with an application, a search will be registered at a credit reference agency.
  • In assessing you for credit and to manage your account Giza may also use any information which a Group Company already holds about you.
  • Periodically Giza will search your records with the credit reference agencies so they can manage your account and take further decisions about credit. These searches will not be available to other lenders for credit assessment purposes.
  • If Giza enters into a credit agreement with you they will also add details of your agreement as well as ongoing details of your account and how you manage it to credit reference agency records. If you do not repay on time or in full they will tell the credit reference agencies who will record details of the debt. All this information will be seen by other organizations carrying out later searches and Giza may also share it directly with the Group Companies. The information may be used to assess you for credit or to verify your identity.
  • Giza may pass your information to other Group Companies and third parties for debtor tracing and debt recovery purposes.

Fraud Prevention

We are committed to detecting and preventing fraud and we use a variety of fraud prevention tools. For everyone’s protection, Giza check the details of every first order with the fraud prevention agencies and these checks may be repeated with future orders. If you are accessing our websites, for the purpose of detecting fraudulent activity, Giza may use and share information it receives relating to the device you have used to access our websites.

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

We and other organizations may access and use this information to prevent fraud and money laundering, for example, when:

  • Checking details on applications for credit and credit related or other facilities;
  • Managing credit and credit related accounts or facilities;
  • Recovering debt;
  • Checking details on proposals and claims for all types of insurance;
  • Checking details of job applicants and employees

Giza and other organizations may also access and use from other countries the information recorded by fraud prevention agencies. If Giza identify fraudulent activity, they will share this information with other organizations and Giza will access and use information on fraudulent activity provided by such other organizations.

Please email [email protected] if you want to have details of those credit reference and fraud prevention agencies from whom Giza obtains and to whom Giza gives information about you. You have a legal right to these details. Giza, credit reference and fraud prevention agencies and other home shopping traders may also use the records for statistical analysis about credit, insurance and fraud.

Giza and other organizations may also access and use from other countries the information recorded by fraud prevention agencies. If Giza identify fraudulent activity, they will share this information with other organizations and Giza will access and use information on fraudulent activity provided by such other organizations.

Insurance Policies, Extended Guarantees and Shopping Insurance

Your information may be used as detailed above and may also be passed to insurers (for insurance applications only), service plan providers (in both cases for administration purposes) and relevant regulators.

How to contact us

If you have any queries about how we use your information or on data protection generally please contact us at the Giza, 27, Old Gloucester Street, London, WC1N 3AX, United Kingdom.