Refund and Returns Policy
At GizaVerma, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a comprehensive refund and returns policy to address your concerns.
28-Day Refund Policy:
We offer a 28-day refund policy on all eligible products. If you are dissatisfied with your purchase for any reason, you may request a refund within 28 days of receiving your order. To initiate a refund request, please contact our customer support team at [email protected] with the following information:
1. Order number
2. Reason for refund request
3. Description of the product(s) being returned
Upon receiving your refund request, our customer support team will guide you through the return process and provide you with a return authorization number (RAN) if applicable.
Return Eligibility:
To be eligible for a refund, the following conditions must be met:
1. The product must be in its original condition, unused, and in its original packaging.
2. The return must be initiated within 28 days of receiving the order.
3. The product must be eligible for return based on the terms specified for each product category (e.g., certain items such as perishable goods, personalized items, and intimate or sanitary goods may not be eligible for return).
Return Process:
1. Contact our customer support team at [email protected] to request a refund and obtain a return authorization number (RAN), if applicable.
2. Pack the product securely in its original packaging and include any accessories or documentation that came with the product.
3. Clearly mark the return authorization number (RAN) on the outside of the package.
4. Ship the product to the address provided by our customer support team.
Refund Processing:
Once we receive the returned product and verify its eligibility for a refund, we will process the refund within 30 days. The refund will be issued to the original method of payment used for the purchase, unless otherwise specified.
Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.
Exchanges:
If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
Contact Us:
If you have any questions or concerns about our refund and returns policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your shopping experience with GizaVerma is a positive one.
Conclusion:
Gizaverma Return Policy
At Gizaverma, we strive to ensure that our customers are 100% satisfied with our products. However, if you’re not completely satisfied with your purchase, please see our return policy below:
- Return Period: We accept returns within 28 days of the delivery date.
- Eligible Items: Sarees purchased from Gizaverma are eligible for return.
- Condition of Returned Items: Returned items must be in resalable condition, unworn, and undamaged. They must also be returned in their original packaging.
- Non-Refundable Items: Due to hygiene reasons, we do not accept returns for bras and other intimate items.
To initiate a return, please contact our customer service team. Once we receive your returned item and confirm that it’s in the original condition, we will process your refund.
Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us.
Thank you for shopping with Gizaverma!