Last updated: 12 October 2026
1. Contacting GizaVerma
Customer support email: support@gizaverma.com.
GizaVerma is a trading name of Alan Victor Services Ltd, company number 12477923, registered in England and Wales.
Registered office: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.
For ordinary customer support, email is the preferred route. Do not send product returns to the registered office unless we expressly instruct you to do so.
2. Before making a complaint – identify the seller
Amazon order: if the order was placed on amazon.co.uk, use Amazon’s order/customer-service process for payment, delivery, return and refund issues. GizaVerma did not sell that product.
GizaVerma order: if the order was placed through checkout on gizaverma.com for a product marked as sold by GizaVerma, contact us at support@gizaverma.com.
3. How to complain to us
Email support@gizaverma.com and include, where relevant:
- your name and email address;
- GizaVerma order number, if the complaint concerns our own product;
- the page or product involved;
- a clear description of the problem;
- what outcome you are seeking; and
- supporting photographs or documents where useful.
Please do not send sensitive payment-card information by email.
4. What happens next
We will acknowledge and investigate the complaint within a reasonable time. We may ask for further information where necessary to understand or resolve the issue.
We will provide an outcome after considering the information available. Any internal complaint process is additional to, and does not reduce, your statutory rights.
5. Alternative dispute resolution
Where we respond to a complaint concerning a consumer contract and applicable law requires us to tell you about an available alternative dispute resolution (ADR) or other arrangement, we will provide the relevant information with the complaint outcome.
We will not state that we participate in an ADR scheme unless that is true.
6. Privacy and accessibility complaints
Privacy questions or data-rights requests can be sent to support@gizaverma.com and are handled under our Privacy Policy.
Accessibility problems can also be sent to support@gizaverma.com with the subject “Accessibility”.
7. Legal rights
Nothing in this procedure prevents you from using legal rights or remedies available to you.